FAQs
Frequently
Aksed Questions
Below is a list of frequently asked questions and answers.
Please check this FAQ first before contacting us.
01.What does the membership include?
Membership includes exclusive access to premium designs, early releases, and special discounts on custom projects.
02.Can I cancel my membership at any time?
Yes, you can cancel your membership anytime, and you will continue to enjoy benefits until the end of your current billing cycle.
03.Custom design available for non-members?
Absolutely! Custom design services are available for both members and non-members. Membership offers additional perks and savings.
04.How to upgrade/downgrade membership?
You can easily upgrade or downgrade your membership by logging into your account and adjusting your subscription preferences.
01.What is the typical turnaround time for custom design projects?
Turnaround times vary based on the project's complexity. We provide estimated delivery timelines during the consultation phase.
02.Can I request revisions to the initial design concepts?
Yes, we value client feedback. Most projects include revision rounds to ensure the final design meets your expectations.
03.How do I submit a request for a custom design project?
Simply navigate to our 'Custom Projects' section, fill out the project inquiry form, and our team will get in touch with you promptly.
04.Is there a consultation fee for custom projects?
No, initial consultations for custom projects are complimentary. We believe in understanding your vision before moving forward.
01.What payment methods are accepted for membership subscriptions?
We accept major credit cards and other secure online payment methods for membership subscriptions.
02.How often will I be billed for my membership?
Memberships are billed on a monthly or annual basis, depending on your selected subscription plan.
03.Can I request a refund for my membership?
Refunds are not available for membership subscriptions. Please review our terms and conditions for more details.
04.Will my membership automatically renew?
Yes, memberships are set to automatically renew. You can manage your subscription settings in your account dashboard.
01.I'm having trouble downloading a design. What should I do?
Contact our support team with your order details, and we'll assist you in resolving the download issue promptly.
02.Are the designs compatible with specific graphic design software?
Yes, our designs are typically compatible with industry-standard graphic design software. File formats are specified in each product description.
03.What should I do if I encounter technical issues with the website?
Clear your browser cache or try accessing the website from a different browser. If issues persist, contact our technical support team.
04.Is there a helpline for urgent technical assistance?
Yes, you can reach our technical support helpline during business hours. For non-urgent matters, email support is also available.